Jiro,
Thank you for organizing a fabulous trip for us in Thailand and Cambodia! It’s a gamble to make arrangements with a company, un-known to me prior to our first communication and halfway across the world. But from the beginning, I have been happy with your professionalism, the interesting private itinerary that you prepared, your willingness to accommodate my specific requests, and frankly your reasonable price.
 The trip had a lot of variety. We learned history, we saw; antiquities { the main purpose of our trip and they were breath- taking!!!!}, villiage life, agro- industry, bamboo forests, contemporary Bangkok, and a world class exhibition “ the Royal Floral”! We ate beautiful food and we were well cared for by your guides and drivers! We loved every moment and we are now in the throws of organizing our photos to share our trip with friends and family! If you need some photos to fatten up your web site just ask!
Your guides were attentive, knowledgeable, always on time and waiting for us, even when our planes were late. They were also enthusiastic about their job, even though I’m sure that they have been to each site a thousand times. And it was refreshing that for the most part we were not pressured to shop, as is so often the case. { In fact, I personally, but not my travel partners could have done more shopping!}
We were particularly impressed with Chaiya in Bangkok and Hod, our trekking guide. From Chaiya we learned of many of the nuances of life in Thailand. Chaiya was open to answer any of our questions, including about his family life and his life as a monk. Hod, [really this man is superman] attended our every need, especially with our safety in mind. He identified plants in the forest, prepared beautiful meals, made sure that our raft was sea – worthy, acted as translator with the hill tribe peoples and just about carried me down the mountain. All with a remarkable patience as he sang all along the trek!
I’m so glad that we arranged to stay at some of the boutique hotels. I have to compliment the managers of the Baan Thai [ Bangkok] and Manathai [Chiang Mai] , The ambiance of these hotels was very intimate. I appreciated the carefully chosen works of traditional art placed throughout the facility as well as the traditional architecture. The service could not have been better! Compliments to the Chefs, and the fruit carvers! Our only complaint was that we did not take advantage of the spa services, or to just relax in such sumptuous facilities. I recommend that your future guests schedule some free time to enjoy these hotels!
We were also delighted with Ankor Village in Cambodia. The architect brilliantly broke-up what could have been an overbearing hotel of many rooms into a charming village of separate buildings, overlooking a serpentine pool. And as in the other mentioned hotels, we saw antique sculptures and beautiful landscaping through out, impeccable service, and a talented chef! We were also impressed with the dance performance. The dancers and musicians were skilled professionals, a cut above many of the “cultural performances for the tourist trade’ that I have seen elsewhere.
Given all my praise for the above, I was not thrilled with either the Pavilion Rimkai, or Novotel Bangna. My chief complaint was that facilities were not clean enough. A little cleanser, some bleach and scrub brush would have solved the problem. Instead, even when I asked for housekeeping to improve the situation, the service professionals just used a little surface spray, and they were finished. Mattresses and blankets in these facilities need replacement. However each of these hotels was just a one night stay. My complaints are only to suggest that you might consider some of the other lovely options that Thailand has to offer your clients. Clearly we were happy in the villages, with minimal sanitation. I just have different standards of expectation from hotels.
Please feel free to use any parts of my letter on your web site and you may share my contact information with any of your future clients as I will sing your praises!
Thank you again
Marjorie Masel ! |
to contact by email. 
Sorry for not contacting sooner. I was extremely busy after the trip.
We will be happy to provide you with testimonials to use on your website, though it may not be till next week as we are both back at work and leading busy lives again. We will also send photos, we have over 300 so will select carefully!