First I must apologize for taking so long to write and let you know about how much we enjoyed our tour with your company.
From the time we started to negotiate the trip your service was above and beyond in all ways. We have travelled often with tours and sometimes they promise the stars and rarely deliver. You promised exactly what you delivered. All of your guides were so professional and customer service oriented it was amazing.
From the moment we met you in Bangkok and we went over the itinerary to the final good by to Aime in Myanmar our tour was fantastic.
The accommodations were excellent and the vehicle was as promised. Your drivers as well are very safe and professional. The vehicles themselves were clean and modern and the air-conditioning worked well and the little extras like cool cloths to wipe our brows and ice water at every stop was a nice touch.
Your guides took time to explain small things as well as the big picture. Walking through the markets with them was a real pleasure and an educational experience.
Everything went like clockwork other than an act of god during our waiting for the plane in Myanmar but even you could not stop a thunderstorm. The airline did have to cancel the flight but drove us to a restaurant for dinner then to a hotel for the night. They did make a bad thing into a good thing as best they could. The flight delay (not your problem at all) did terminate our day travel in Myanmar but did not destroy our vacation and we understood sometimes things happen.
I have recently given your name to a friend and am sure Therese will be in touch as she heard us raving about your services. Please let all your guides that we had the pleasure of spending time with our best wishes and hopefully we will return to meet them again someday. We are looking for another exciting trip for Fall 2015 Do you have any suggestions I am thinking something in Vietnam or maybe something else If you have any ideas please contact us If we can use your services again we most certainly will.
I hope that this finds you and your family well and want to wish you a very happy holiday season.
Thanks once again